Shipping

Shipping costa can be found when you add the item to the Shopping Cart.

We reserve the right to change our shippers without notice.

We currently ship by Royal Mail Signed for delivery , In Europe we currently send Airsure International or International Signed For.

All delivery is for next working day after goods have been picked and packed in the Uk and you have been notified of dispatch but we do not Guarantee, Europe deliveries make take another day or so depending on your location.

Where ever possible we will provide all purchasers with a tracking number by email to track incoming parcels.

Should you receive a product that is damaged due to shipping, notify the shipping company, and be prepared to show the package and the contents for an insurance claim.

We suggest that when signing for the package that appears damaged that you state the package is damaged to the shippers there and then.

If your order is missing parts, please notify us within 7 days of receipt and we will promptly rectify the shortage.

Returns

Welcome to the Returns section of this Website, please read below very carefully.......

If you believe you battery is faulty then there are reasons that you may not have considered as outlined here

Fully charge a battery before use, this also applies to Laptop batteries as many have a smart chip in them as well as the battery cells, if the battery is just to low then this could damage or start the smart chip from functioning correctly, this in turn may mean that your laptop will not recognize that the battery is there.

We normally recommend a prolonged initial charge (although not always needed) to get the best from your new rechargeable battery, always refer to your users manual for charging instructions.

It is best to fully charge and discharge new batteries for the first 4/5 times you use it, you may find you have to do this upto 10 times, this will help to condition the battery for you, to reach its full capacity. You may find that a new battery will only take a little charge and then the charger stops, this is normal, just disconnect from the charger, alow to cool and start again, you may have to do this several times during the conditioing period. You may find that the battery will become warm to the touch during charging and discharging, this is perfectly normal but if you are concerned disconnect from power and seek further advice.

Batteries only used for a short periods then charged over and over again may lose there capacity faster than others fully discharged before recharging, many chargers are not suitable to be charged over night or for long periods of time, this can also damage battery cells, Always read the instructions that came with your charger.

Ensure that any parcel returned has Full documentation packed with it reason for sending and order number Etc.

The RMA Number must be printed on the outside of the package

Items returned will not be accepted without original Packaging etc.

Products for exchange or refund are not returnable after 14 days! After this period we may choose to repair a faulty battery depending on circumstances.

Items may be covered after a extended time by the manufacturers warranty and will need to be forwarded to them

For Items that are faulty on Arrival you have 14 days in which to inform us of the fault and request a RMA. Items should be returned in their original packaging complete with all other parts manuals etc. for testing, if a fault is not found goods will be returned to you and you will be liable for return Packaging and Postage. If a fault is found we will issue a replacement or full refund via your original payment method.

If any items develop a fault after 14 days and still within the warranty period then we may repair or send to Manufacturer.

If you have simply changed your mind and wish to return / cancel a product then in line with the Distance Selling Regulations (DSR) you can do so provided you return the item within 7 days of receipt. The item must be unused and must be "as new" including all packaging when returned to us, goods must be returned at your own expense after obtaining a RMA, please note this policy has some restrictions as the regulations do not apply to @work customers which we will apply by merits of individual case. Refunds will only be made to the original payment method. You can cancel your order at any time for a full refund before its been dispatched including packaging and postage.

PLEASE NOTE:
The procedure below is the only way to return a item to us, no other method will be accepted.

Returns Procedure
Log in to the Website (use the lost password link if you have forgotten it)

View your Order History

View Previous Orders

Click and view the order you wish to return

In the "products" box there will be a link titled "Need to return this product" Click this (please note this link will not be present until goods have been dispatched)

This will present a new page with a Form to complete to request a RMA number, KEEP THIS NUMBER SAFE, you will also be sent a email.

This will then open a new account for return with us, upon receipt of these details we can then accept or deny the request, if accepted you will be emailed details of the next step and have access to the details of the RMA).